Frequently Asked Questions

Maintaining your privacy is our top priority and we have taken the necessary steps to ensure we meet your expectations as well as all federal and state privacy laws.

In order to allow people to simply sign into FollowMyHealth™ Universal Health Record without needing to create a new email address, we offer our FollowMyHealth (FMH) Secure Login.

You may also use existing accounts with Facebook, Google, Yahoo, and Microsoft Account (formerly known as “Windows Live ID”) through Open Authentication, using a standard protocol to securely authorize users. We will not utilize any additional information from these third party organizations other than what is required to help you gain access to your FollowMyHealth record through their username and password for you. FollowMyHealth does not store your username and password for these particular authentication providers, and your credentials will continue to be maintained by them as well.

In compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over Secure Socket Layer (SSL, shown as HTTPS in  your browser’s address bar), which is an industry standard providing secure communication over the internet used by sites such as online marketplaces or financial institutions.

***If you would like to add an additional layer of security to your login, please visit this article.

The first time that you create a FollowMyHealth record using one of the Open Authentication accounts (Facebook, Yahoo, Google, and Microsoft Account), you will be asked to share some basic information from your connecting account so that FollowMyHealth will be allowed to use them for authorization. Please be mindful that each provider has a different authentication confirmation request. For example, using your Microsoft Account to login will ask to grant access to view your profile info and contact list. While approval of this step is necessary, rest assured that the only information obtained from this request is your username. FollowMyHealth will NOT be utilizing the potential public information contained in your authenticating accounts pictures, contacts, friends, etc. and will NOT release and/or sell your identifiable information to other organizations, people, etc. To be clear, the authentication provider with which you choose to use as your login, will NOT have access to your FollowMyHealth record or its information.

For concerns about Facebook, go here.

If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring:

1. Another FollowMyHealth® user already has ownership of this username.

2. You have already created this username yourself.

Possible Solutions:
–  Change the username to something more unique like your email address or a more challenging FMH username (i.e. john vs. johnq1234).  Once changed select “Confirm and Continue” to verify username authenticity.
–  If the username was created by you in the past you can verify you have created the username you are attempting to use by referring to the confirmation email from noreply@followmyhealth.com entitled “FMH Secure Login Account Created (older accounts) or Success! Your username was created (newer accounts)”.  OR you can go through the Password Rest process by selecting the Back button and then clicking on the “Forgot your password?” link.  For further assistance with the FMH Password reset process, please click here.

Why is this happening?
This is mostly due to one of those pieces of information being typed in wrong.  Either the username is incorrect, or the password is incorrect and/or misspelled.

What is a solution?
–  Make sure you are using the correct username.  When you created the specific username, a confirmation email was sent to you with the subject, “FMH Secure Login Account Created (Older accounts) or Success! Your username was created (new accounts)”  If you can find that email, it has the correct, connected username in it.  For FMH Username Recovery assistance, follow this link.
–  Make sure the password is being typed in correctly.  The password is case sensitive, so if you used capital letters, make sure you are consistent.  Also, the password requires a special character, like the ones above the number line on your keyboard [i.e. !@#$%^&*()].  Make sure you are included at least one those when trying to log in.  For FMH password reset assistance, follow this link.